Where possible, we are continuing to provide a range of options for therapy including face to face, video-conferencing using Zoom and telephone sessions. To improve access to therapy in these times of social distancing, the government has announced that the Medicare rebates that already apply to sessions with a mental health care plan in place will now extend to sessions conducted via video-conferencing or telephone. Normal billing and rebates will apply to those sessions meaning that for most people seeing a psychologist in private practice, there is a co-payment.
We appreciate that this is a challenging time for everyone and that many people are experiencing financial hardship or are anxious about their future financial security. If you have been impacted financially by recent events, please talk to us about your individual circumstances and we will do our best to find an arrangement that works for you. The continuity of your treatment is our main priority at this difficult time.
If your session is scheduled to be face to face, we ask that you do not attend our rooms if you have:
been diagnosed or suspect you may have COVID-19, or have been a close contact of a confirmed or suspected case of COVID-19 within the last two weeks
symptoms of cold or flu or have been in close contact with anyone with cold or flu symptoms
travelled overseas within the last two weeks or have been in close contact with anyone who has returned from overseas within the last two weeks
If you attend our rooms, we ask that you wash your hands in the bathrooms in the corridor before entering the rooms. Our team have additional cleaning and hand washing measures in place to reduce risk of infection. While the gym and pool are closed in our building, the parking underneath is free and there is no need to validate your ticket - the gates will be open during scheduled appointment times.
Your psychologist will telephone or email you prior to each face to face appointment to make sure it is safe and appropriate for you to attend the rooms for your appointment. We ask that you also let us know as soon as possible if you have any concerns about coming in. Please note that late cancellations or reschedules with less than 24 hours notice incur a 50% fee however we prioritise the health and safety of our clients and team and will waive the fee in the circumstances listed above.
With limited opportunities to engage in face to face social contact and other activities that may have been important to your mental health, it is a good time to explore the range good quality help that is available online.
The Australian Psychological Society has offered this free event to the public on coping with loneliness during social isolation: https://www.psychology.org.au/
A number of mental health organisations are producing their own information on coping with COVID-19: